Returns

Returns Policy

If you are unhappy with any item you have purchased, you may return it to us (in the manner set out below) within 14 days from the date of receipt of the order, requesting either (i) an exchange, (ii) a refund of the price paid or (iii) a credit note.

Please note, any item bought personalised with initials, names or numbers are non-returnable unless faulty.

RETURNING FAULTY OR DEFECTIVE ITEMS

Where an item you have purchased is faulty or defective in some way you are obliged to return the item to us within a reasonable period of time and may request either (i) a replacement, (ii) a refund of the price paid or (iii) a credit note. If the item is faulty or defective, please email scrfc.shop@gmail.com with your order number and arrangements will be made for this to be returned and replaced/refunded as quickly as possible.

RETURNING NON FAULTY OR DEFECTIVE ITEMS

Where an item you have purchased is not faulty or defective in some way you are obliged to return the item to us within a reasonable period of time and may request either (i) a replacement or (ii) a credit note. Please email scrfc.shop@gmail.com with your order number and arrangements can be made to exchange or for the customer to purchase a different product.

WHAT TO RETURN

  • The item/s in the exact condition you received them in (with all packaging where possible).
  • The purchase acknowledgement details including your order number and contact details indicating whether you require a refund/exchange (where applicable).

WHERE TO RETURN ITEMS

Please bring or send returns to: Stirling County RFC, Bridgehaugh Park, Stirling, FK9 5AP, United Kingdom

COST IN RETURNING ITEMS

Where you wish to return an item that is not faulty or defective, you are liable to pay for the cost of returning the item to us. Please note: For your protection, Stirling County RFC recommend that you use a recorded delivery service, as we cannot be held responsible for items not received.

Where the item is faulty or defective, we will make arrangements at no additional cost to the customer. Please contact us via email, scrfc.shop@gmail.com.

TIME TO PROCESS RETURNS

We will try to process your exchange or refund as quickly as possible. Please allow up to 14 working days for us to action your request. Any refunds should appear via the original payment method within 3-5 working days.